Return & Refund Policy
Fashion Now can be returned for a refund or store credit within 10 days of delivery. Please e-mail email@example.com. and specify your name, address, and order number to schedule the return. Our customer service team will advise you of the next steps and answer any questions.
We ensure that the products ordered reach you in proper condition and we take stringent checks to make sure about that. However, there is a remote possibility that while processing the orders, minor errors might occur and there may be a slight possibility of the following;
1. The product may be damaged during transit
2. An incorrect item has been shipped to you
3. There is a manufacturing defect in the product.
The following shall be applied in any of the above
In case you receive an incorrect item (different than what was been shown on the website) or the article has been damaged in transit, please contact us by email, WhatsApp within 48 hours of receipt of the product and email the packaging and product photos to verify the credentials on the below email id. We will give you a solution within 2 working days.
For a return to be eligible in case an incorrect article or a damaged article has been shipped, the below checks must be followed;
· An Unboxing Video is required to claim a refund in case of damaged articles.
· Merchandise must be returned to us within 10 days of receiving your package.
· Merchandise must be unworn and unopened.
· All watch returns must include the original box in its original condition.
· We do not accept exchanges at this time.
· Return shipping costs are the responsibility of the customer & unless being returned due to damages or malfunction.
· Returns received by us beyond 10 days from the date of purchase or that do not meet the above quality standards cannot be accepted and will be returned to the sender. The sender will be responsible for the return shipping.
In case of unsatisfactory product quality, the customer can have the product refunded. However, the customer will have to self-ship the product and all the shipping costs will be borne by the customer. The only product cost will be entitled to refund i.e shipping charges are non-refundable.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. For Prepaid orders, the credit will automatically be applied to your original method of payment, within 3-7 business days. For the Cash on Delivery orders, we would issue you store credit in the form of a gift card within 24 hours. This gift card would then be available for use immediately.
In case of a request for Order Cancellation, one can either email us at firstname.lastname@example.org.
The Fashionnow.in reserves the right to cancel any order without any explanation for doing so. The company will ensure that any communication of cancellation of an order will be made in a reasonable time.
If we receive a cancellation request before the order has been processed, we shall cancel the order and refund the entire amount to you. We will not be able to cancel the order that has been partially or fully processed. The Fashionnow.in reserves the right to decide whether the order has been partially or fully processed and you agree not to dispute the decision made by us and accept our decision regarding the cancellation.